Terms and Conditions



Commissions

I require a 30% non-refundable deposit on all commission work before painting begins.  I will send you a photograph of the painting when it is complete. Once you are happy with it I will require the remainder of the balance to be paid before I dispatch the painting.

The time it takes to produce your painting will depend on its size and complexity as well as my workload. If you would like a painting for a special occasion it's a good idea to order well in advance. However, if you have run out of time to commission a painting for a particular date, you may wish to purchasing a gift voucher instead.



Gift Vouchers

Gift certificates allow the recipient to order their painting whenever they choose, and are available in any amount as full or partial payment towards the cost of a painting.
Please Contact me or email: enquiries@jewellsart.co.uk to find out more.

Payment

To pay by personal cheque, please add the delivery cost to the price of the painting you have selected. E-mail me at enquiries@jewellsart.co.uk for my postal address and to ensure your painting is held until the payment is received.

To pay using PayPal, click on the "Buy Original" or "Buy Print" buttons.  You do not need to create a PayPal account and can use one of the following credit cards to complete your purchase.

For more information on how PayPal works click How PayPal Works.

Shipping

Original Paintings
I will ship your original painting without delay once your payment has been received and I will send you a confirmation email when your order is shipped.

Prints and Accessories
Prints and accessories are made to order, I produce some prints myself and will email you when your print is ready to ship. Information is available on individual product pages.  Framed prints and accessories ship direct from the supplier, please check the individual order for shipping times.

Delivery

My paintings are packaged to protect the canvas in acid free tissue paper, bubble wrap, foam board and cardboard layers, posted through Royal Mail or UPS. 
Please allow up to 14 days for UK delivery and 28 days for overseas.
The cost of UK delivery is quoted next to the painting, if you require a faster delivery service or delivery outside the UK please email enquiries@jewellsart.co.uk for a quote.
I use recyclable materials wherever possible in the packaging of paintings.

Returns

Original Paintings and Prints
If for any reason you are unhappy with your purchase, please get in touch within 14 days of receiving your artwork by email: enquiries@jewellsart.co.uk and I will do my best to resolve any issues to your satisfaction.

Unwanted items must be returned undamaged in their original packaging within 21 days of receipt. I will refund your money, minus the shipping costs. You are also responsible for the cost of return delivery.

If your painting or print has unfortunately been damaged during shipping a full refund will be issued once it is returned to me.
Please retain your proof of postage in order for your return postage to be refunded once I have received and checked the item.

Prints and Accessories direct from the supplier.
These will arrive with a 30 day money back guarantee, please return an unwanted item directly to the supplier following their instructions.

Colour Variations

Photographs of my paintings are taken with a digital camera and the colouring is as accurate as possible.  Variations in monitor settings may also cause a slight difference in colour and tone to the original. 

Copyright

The ongoing copyright of all original, printed and digital artworks remains the property of Jewells Art and myself, Julia Underwood. Reproduction of any kind must not be made without prior personal written consent.

Privacy Policy

Jewells Art does not disclose buyers' information to third parties and is committed to protecting and respecting your privacy. Your information will be used to process and complete your order(s), to maintain payment records in accordance with HM Revenue and Customs UK and respond to any questions or enquiries made by you.

For more information visit the FAQs page and if you have any other questions please Contact Me or email: enquiries@jewellsart.co.uk




Contact

I'd Love to Hear From You


  email: enquiries@jewellsart.co.uk

Telephone: 01522 811464

   www.jewellsart.co.uk