Frequently Asked Questions


What type of materials do you use and how do you finish your paintings?
Most of my work is created using acrylic or watercolour paint. I sometimes use pastels, glass paint, and other mixed media as a part of my process. Canvas originals are varnished (a liquid sealant) to protect your painting from oils and dust. For artwork on paper I again seal the surface of the painting with a light spray varnish and recommend mounting behind glass in a frame to protect the painting from damage, see my Caring for Your Artwork guide for more information.

What are you doing to reduce your carbon footprint?
Please visit the Ethical Policy page for details.
 
Do you do commissions?
Yes, I do, For commission information visit the Commissions page.

Is there a way I can preview what a painting would look like in my house?
Yes, if you email me at: enquiries@jewellsart.co.uk, sending a picture of the wall you want to hang the painting on. I will use your photo and add the painting onto your wall digitally and send it back for you to view.

What type of prints do you offer?
I offer prints using:
  • 170gsm Matt Professional Photographic Paper which has a smooth texture and matt finish
  • 270gsm Fine Art Photo Rag paper which give a matt Giclee painterly finish
  • 300gsm Satin Pearl Professional Photographic Paper which has a smooth texture and slight sheen
  • and heavy weight Art Canvas with a similar texture to the original canvas painting 
All the Professional Photographic Papers are acid free and designed to maintain there colour and not to deteriorate over time. I always include a white border for easy framing.  Details are shown on each individual product page.

Canvas, Metal, Wood, Acrylic and framed prints are available for some of my work, direct from an external supplier, please see individual product pages for details.
Do you Use Recycled Materials?
I use recycled materials where possible, purchasing recycled packaging for shipping and reusing materials for bulk outer layers and padding during transport. It is important that the packaging layers next to a painting or print are acid free and in pristine condition with no creases or damage which would mark the surface of the work, please visit my Ethical Policy page for more information.   
How do I care for my painting or print?
I've created a two guides about caring for your artwork available from my My Articles Page - one for Original Paintings and one for Prints, I include a copy with all painting and print orders.

Where are you based and how can I see your work in person?
Iím currently based in Lincoln, UK. My studio hours are by appointment only, but if youíd like to visit, email: enquiries@jewellsart.co.uk and we can arrange a time.

How long does it take for me to receive my artwork?
Original paintings will be carefully packaged and shipped without delay upon receipt of funds and I will send you a confirmation email when your order is shipped. If it is possible (depending on your location) I will include a tracking number so you can track the progress of your delivery.

Prints are made to order and requires time for drying before they can be packaged. please allow 5 working days for your order to be completed I will then email you when your order is ready to ship.
Most orders arrive within 2 - 7 days depending on your location, but please allow up to 14 days for UK delivery and 28 days for overseas.

What is a Certificate of Authenticity and do you provide them?
A Certificate of Authenticity is a document proving the authenticity of the artwork, signed by the artist and containing details about the artwork for the collector's reference.
I provide these documents for all the original artwork and prints I produce and I've written an article to explain more, which you can find on My Articles Page - What is a Certificate of Authenticity.  Your certificate will be included with your artwork when it is shipped.

Do you have Gift Vouchers?
Yes, you can purchase a Jewells Art Gift Voucher in any amount as full or partial payment towards the cost of a painting. Please Contact Me or email: enquiries@jewellsart.co.uk to discuss your requirements.

Do you ship overseas?
Yes, I do, please contact me at enquiries@jewellsart.co.uk for a quote on shipping costs to your location. Allow up to 28 days for international orders to arrive.

How do you calculate the shipping costs?
Shipping costs are calculated based on the price, dimensions, and weight of the artwork, as well as the shipping destination. Shipping costs include packaging, insurance and postage. Please note that artwork shipped internationally may be subject to additional duties/taxes according to your countryís regulations. Please check with your local customs office for more details. For a quote on shipping costs for a particular painting, please contact me at enquiries@jewellsart.co.uk.

I own a gallery or shop and I'd like to include your work.
Please feel free to contact me for enquiries about representation, licensing or wholesale at enquiries@jewellsart.co.uk

Do you work with interior designers?
Yes, Iím happy to create custom paintings in any size to suit your location and design. To discuss your requirements, please email me at enquiries@jewellsart.co.uk

Returns?
If for any reason you are unhappy with your purchase, please get in touch within 14 days of receiving your artwork by email: enquiries@jewellsart.co.uk I will do my best to resolve any issues.

For more information visit the Terms & Conditions page and if you have any other questions please Contact Me or email: enquiries@jewellsart.co.uk




Contact

I'd Love to Hear From You


  email: enquiries@jewellsart.co.uk

Telephone: 01522 811464

   www.jewellsart.co.uk